Refund Policy
1. General Policy
Due to the nature of our services (custom, digital, and often time-intensive), all payments are generally non-refundable once work has commenced. However, we recognize that circumstances may arise where a refund is appropriate under specific conditions.
2. Eligibility for Refunds
A client may be eligible for a partial or full refund if:
The project has not yet started (i.e., no work has been done).
A written cancellation request is made within [X] days of the initial payment.
The services delivered were not as described or failed to meet clearly agreed-upon specifications despite revision efforts.
3. Non-Refundable Situations
Refunds will not be issued if:
The project has been partially or fully completed.
Delays are caused by the client (e.g., failure to provide content, feedback, or approvals).
The client changes their mind after work has started.
The client requests features outside the agreed project scope.
Design or code has been delivered or transferred.
4. Revision and Resolution First
Before any refund is considered, we will work with you to address concerns through revisions, edits, or clarifications. Our goal is always to ensure a successful outcome.
5. Processing Refunds
If a refund is approved:
It will be processed via the original method of payment.
Allow 7–14 business days for the refund to reflect in your account.
Refunds may be subject to administrative or processing fees.
6. Chargebacks
Initiating a chargeback without contacting us first may result in contract termination and forfeiture of any rights to deliverables. We urge clients to communicate directly for resolution.